Refund Policy

At TryPrimeXR, customer satisfaction is important to us. If you are not fully satisfied with your purchase of Prime XR by QSilver, please review the policy below.

Returns

Due to the nature of our products, we only accept returns on unopened and unused items. To be eligible for a return:

The item must be in its original, sealed packaging
The return request must be made within 14 days of delivery
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

We do not accept returns or issue refunds for:

Opened or used products
Items returned without prior approval
Products damaged due to misuse or improper handling

Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection.

If approved:

Refunds will be issued to your original payment method
Processing times may vary depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos of the issue

We will arrange a replacement or refund where applicable.

Exchanges

We only replace items if they are defective or damaged.

Contact Us

For any return or refund inquiries:

Phone: (484) 999-0168
Email: info@tryqsilver.com
Address: 510 E. Barnard St. #44 West Chester PA 19382